popular questions for tag "excellence"

The Supply Chain Council (SCC) is a nonprofit organization dedicated to developing best practices in supply chain management. But until now, there have been no books available based on these prefer...

This thoroughly revised and updated edition of the classic book in the field provides a conceptual foundation for the fund raising profession. Hank Rosso's Achieving Excellence in Fund Raising exam...

So much of a medical organization s success rides on the leadership, conduct, and performance of its physicians. How does a health care organization engage its physicians to lead by example? And h...

Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one.Creating a culture of service excellence requires planning, preparation, and persis...

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom&...

This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situ...

This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situ...

Drawing on his work with some of the top teams in professional sports, noted sport psychology consultant Gary Mack shares with you the same techniques and exercises he uses to help elite athletes b...

This best-selling book captures the dynamics of business communication as no other on the market does. It presents the subject in a fascinating way, powerfully stimulating and motivating readers; ...

The Supply Chain Council (SCC) is a nonprofit organization dedicated to developing best practices in supply chain management. But until now, there have been no books available based on these prefer...

A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quin...

This coherent presentation of clinical judgement, caring practices and collaborative practice provides ideas and images that readers can draw upon in their interactions with others and in their int...

So much of a medical organization s success rides on the leadership, conduct, and performance of its physicians. How does a health care organization engage its physicians to lead by example? And h...

This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situ...

Here is a book for the motorcyclist who wants to do it right! The most complete, authoritative book ever published on safe riding techniques and strategies. More than one million students have comp...

Buy this book

The "Greatest Business Book of All Time" (Bloomsbury UK), In Search of Excellence has long been a must-have for the boardroom, business school, and bedside table. Based on a study of forty-three of...

When the first edition of Porsche: Excellence Was Expected was published in 1977, reviewers sang high praises for author Karl Ludvigsen and his monumental book. Now Ludvigsen surpasses these achiev...

Successful fire service leaders know that a fire department that isn't moving forward is dying or, at least, in danger of dying. In this second edition, author Mark Wallace succinctly points out t...

The Talent Management Handbook explains how organizations can identify and get the most out of “high-potential people” by developing and promoting them to key positions. The book expla...