Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Any Management Situation (Perfect Phrases) 
asked by speed5599 on November 26, 2006 5:30 AM
Powerful phrases for effective communication in every management situation
The latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, and Don't Be Mean When You Say It." And she arms them with:
Hundreds of perfect phrases for every phase of management, from supervising operations, to performance reviews, to communicating the company's mission Expert advice on effective communication, with tips on what to say and what not to say, establishing the right tone, establishing authority, and more Phrases for hundreds of specific tasks, including delegating, giving feedback, empowering employees, handling emotional employees, disciplining, and terminatingReviews
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Once again, Meryl Runion guides us expertly through the complexities of communicating with others. Just as in her Power Phrase series, this new book offers us multiple wording choices for any imaginable interaction between employer and employee. In giving us just the right words, she is also giving us a voice. Her phrases empower us to speak up in situations in which we may otherwise have passively held our tongue or aggressively said the wrong thing. I have been using Meryl's phrasing for years now, and teaching it to enthusiastic response in my own classes on communication. I truly believe that if every worker had just such a tool at their fingertips, it would make for a much more honest and productive work environment.
reviewed by artdealer on November 26, 2006 11:27 PM
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In her book Perfect Phrases for Managers and Supervisors, Meryl Runion starts strong by addressing the WHY question--why it's important to adopt responsible communication habits. SHe writes: "Passive communication is ineffective. Agressive communication creates resistance. Assertive communication gets results. Perfect Phrases are assertive phrases." They promote clarity, respect, and trust, which are essentials in managing people in a myriad environments. Meryl then gives examples (more than 170 well-indexed pages) of Perfect Phrases throughout the book, all reflecting the overriding mission of her book and her business, SpeakStrong, Inc. Practicing these scripted Perfect Phrases leads to consistently using PowerPhrases, a term she defines as "short, specific, targeted expressions that say what you mean so you can mean whay you say without being mean when you say it." Now that's powerful.
I was particularly struck by Meryl's statement that when managers and supervisors don't know what to say, they say nothing. Every page in this book provides a "starter" for saying an assertive phrase that commands respect. What a great tool to put in anyone's hands!
As a writer, Meryl communicates crisply and succinctly. She tackles a deeper level of dealing with communication issues than other writers I've studied in my 25+ years as a writer/editor. I'd call this book "gutsy" because it doesn't shy away from any aspect of communicating with employees and bosses, plus it shows how Perfect Phrases can motivate and encourage anyone. In fact, I've noted several precious phrases I'll soon be using with people I care about!
Barbara McNichol
I was particularly struck by Meryl's statement that when managers and supervisors don't know what to say, they say nothing. Every page in this book provides a "starter" for saying an assertive phrase that commands respect. What a great tool to put in anyone's hands!
As a writer, Meryl communicates crisply and succinctly. She tackles a deeper level of dealing with communication issues than other writers I've studied in my 25+ years as a writer/editor. I'd call this book "gutsy" because it doesn't shy away from any aspect of communicating with employees and bosses, plus it shows how Perfect Phrases can motivate and encourage anyone. In fact, I've noted several precious phrases I'll soon be using with people I care about!
Barbara McNichol
reviewed by csean85 on November 28, 2006 3:15 PM