A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions—millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you—professionally, socially, and personally. With her time-tested techniques, you'll learn how to:Eliminate distractions and improve your concentration on what is being saidLocate key words, phrases, and ideas while listeningCut through your own listening biasesInterpret body language cluesAsk constructive, nonthreatening questions that elicit real informationGet others to listen to youMaster a whole range of listening skills that you can use on the job and in your personal lifeListening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress.