Essentials of Fire Department Customer Service (35918) 
asked by reader99 on November 1, 2006 5:52 PM
Reviews
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This text was extremly overpriced. I recently saw the same book in our State Fire Academy bookstore and the IFSTA catalog for $21.00. I paid over $45.00 from Amazon.
reviewed by smiling on November 17, 2006 7:21 PM
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Brunacini covers customer service in a to the point witty way. His book is written in plain english and includes past experiences. A good read for those interested in fire service customer service from cover to cover.
reviewed by benzdrives on November 21, 2006 9:38 AM
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An excellent look at an often neglected topic!
reviewed by runabout on November 29, 2006 7:54 AM