Conflict Resolution for the Helping Professions 
asked by theriver on November 7, 2006 4:40 PM
This hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, and advocates.
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Bought this book as required text for a social work course. Best textbook I've ever used. Great explanations of concepts and interesting exercises.
reviewed by radar on November 22, 2006 1:47 PM
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Teaches you how to get not just what you want, but what others want, too. Great cases and examples to show you how to mediate and negotiate... especially how to be prepared for tough situations in practice.
reviewed by reviewer on November 26, 2006 12:56 AM