Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion this question feed

asked by spiderman on November 17, 2006 5:35 AM
Built from Scratch is about two businessmen who achieve the American Dream by fundamentally changing the realm of home-improvement retailing. Bernie Marcus and Arthur Blank, cofounders of the Home Depot, explain how they established the first national chain in the industry by concentrating on low prices, customer service, and strong leadership values.

Ultimately, this is a book about grit and determination. "Building the Home Depot was a tough, uphill battle from the day we started," they write. "No one believed we could do it and very few people trusted our judgment." The two cofounders launched the company only after they were fired by a California hardware retailer because of politics. The Home Depot lost $1 million in its first year of operation in Atlanta. Today it's one of the great successes on Wall Street, with more than 700 stores across the country and 160,000 employees.

One reason the book is so engaging is that it includes corporate anecdotes. A favorite: the company banned wild parties after several employees were demoted and a couple were fired in the wake of a drunken annual managers' meeting. Another yarn involves Sears, which made one of the worst financial mistakes in retailing history when it passed on a deal to purchase Home Depot in the early 1980s. The authors are self-serving at times; for example, they whine too much about paying $104.5 million to dispose of a sex-discrimination lawsuit. But there's no denying the smashing performance of Big Orange. Marcus and Blank paint a story with some sparkling advice for practically anyone in business. --Dan Ring


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What a laugh. Yes you!!! The average American with your wealthy silent investor in your pocket. You too can open a store.

Home Depot has spent a good deal of money trying to improve its image; including writing these books. HD has serious problems with women suing them.If you tell the customer that you are serving them well, and beat them over the head that they are receiving top notch lip service, then eventually some will believe it.

HD has spent millions improving their stores by widening ailses and better lighting. They claim to be industry leaders yet can't seem to shake Lowes from opening stores all around HD stores and even in HD's home Atlanta market.

They are very aggressive and drive their employees to bring shareholder value. They do offer products for less and have had great financial backing.

They also control costs by "Rifting" which means they fire people that start earning enough money that it becomes cheaper to train someone else.

Its one thing to write a book to laud yourself. Why not write about all the dirty tricks you pulled to get there.
reviewed by 78704 on November 20, 2006 7:15 AM

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Let's face facts: home depot is known for abysmal service and really, really shoddy haphazard installations. They probably spend more on defending lawsuits than on store development. This book makes them look like such wizards, such brilliant and benevelont businessmen, when in fact they have done studies to see what the minimum level of customer service they can get away with is - and then tried to stretch that envelope.

I am sure Ken Lay could write books full of accolades to Enron. It would be just as true, and just as much a waste of time and money to read.

reviewed by geri1956 on November 26, 2006 3:43 AM

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